Do you have questions or need assistance with the website?
These are the most common reasons Members contact us for help. Click on one to find the simple solution.
If you do not find the answer to your question here, please contact us at Head Office. We are always ready to assist you.
Paul Kool CANO Data Manager
Solutions On This Page:
1. Similar Profile Already Exists
2. Can’t Log On
3. Can’t Renew
4. Can’t Change Password
5. Prefer Not to Pay On-Line
6. Prefer Not to Provide E-Mail Address
7. Membership Dues Changed This Year
8. Registered On-Line for Meeting Last Year, Rejected Due to 'Similar Profile' Message This Year
9. Receipts
10. Not Receiving E-mails
1. Similar Profile to Yours Already Exists.
Question:
I entered all my personal information but I receive the message:
“Another member has a profile similar to your own and your application can not be processed.
Please contact CANO directly to sign-up.”
Answer:
This most likely means that you already have a record in the Society database. Perhaps you are a
past member, perhaps you have attended a society-sponsored conference or perhaps you are a
current member.
What is important to know is that you already have a profile in our system with a Login ID (user name) and
Password. If you do not have this information on hand, please contact Head Office using the links above to obtain
your login ID and password quickly and easily.
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2. Can’t Log On
Question:
I keep entering my login and password but the system won’t let me in.
Answer:
In all likelihood this means that either your login or password are incorrect. Contact us and we
will take care of it quickly!
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3. Can’t Renew
Question:
I want to renew my membership but I can’t find the link to renew.
Answer:
The link to renew membership, called ‘Renew Membership’ will only appear once you enter the Member
Section AND only if there is an outstanding bill for your membership. Normally these bills are
created near the end of the calendar year for the next membership year. If you need us to generate
a bill for you to pay on-line, please contact CANO Head Office.
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4. Can’t Change Password
Question:
I tried to change my password on-line but it didn’t work.
Answer:
Usually this means that the e-mail address attached to your membership is not current or that there
are multiple memberships with the same name as yours. Please contact Head Office so that
we can determine the reason for you.
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5. Prefer Not to Pay On-Line
Question:
I’m not really comfortable with the prospect of paying on-line.
Answer:
It's prudent to ask questions about on-line payment systems. The fact is that properly
administered e-Commerce is safer than giving your credit card to someone in a store because the
card never leaves your hand and the numbers are encrypted from the moment you click to send the
payment.
In eCommerce, there are no carbon copies of your number and signature, no card is passed through a
reader that may or may not be legitimate, no imprint is taken surreptitiously. The control is
all in your hands.
Our state-of-the-art software instantly encodes your credit card information on input.
Additionally, we purchase the best possible supplemental security from VeriSign to encrypt and
protect your information. Your data is entirely secure. Your on-line transactions and your
identity are 100% safe. You can use our on-line system with complete confidence.
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6. Prefer Not to Provide E-Mail Address
Question:
Why do I have to provide an e-mail address?
Answer:
The most quick, efficient and cost-effective way we have to contact members, send receipts, or make
announcements is through e-mail. We know that this can be a source of unwanted correspondence
but we are committed to sending you information relevant to your profession.
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7. Membership Dues Changed This Year
Question:
Have membership dues changed this year? I am sure that I paid a different amount last year.
Answer:
The only change in the amount paid for member dues this year is a decrease resulting from the
change in the GST or HST as applicable in your region.
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8. Registered On-Line for Meeting Last Year, Rejected This Year
Question:
I registered on-line for the Annual Meeting last year but this year I receive a message that a
Similar Profile exists in the database.
Answer:
If you attended the meeting last year then we have a profile for you and you do not have to
re-enter all your information again. We strive to have one record per person so please contact
Head Office and we will help you log in to your existing profile!
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9. When Will I Receive a Receipt?
Question:
I couldn’t print the final web page OR I printed the final web-page but it got cut-off. I need a
receipt.
Answer:
A receipt will be generated and e-mailed to you. This service began in June 2006 and will deliver
a receipt to you for any membership or conference-related payment to CANO.
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10. Not Receiving E-mails
Question:
I’m not receiving e-mails from the society but I am a member in good standing.
Answer:
There could be various reasons for this and we are always happy to help get to the bottom of it.
If, however your information is current and accurate in our database, one likely reason is
what is called a SPAM Filter. These are software applications that run on networks and work to
filter out the ‘bad’ e-mail that you would rather not receive.
The problem with SPAM Filters is that often they do not discriminate very well between what is good
and what is bad. For this reason you may wish to contact your Network Administrator and
let them know that you would like to receive e-mails that come from or on behalf of CANO.
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